What is TMHP account deactivation and why does it matter?
TMHP account deactivation is a security measure implemented by the Texas Medicaid & Healthcare Partnership to protect provider data and system access. Beginning December 15, 2025, TMHP automatically deactivates user accounts that remain inactive for extended periods. For providers and practice managers, losing portal access can delay enrollment updates, claims management, and compliance activities.
TMHP account deactivation rules providers must follow
To keep accounts active, TMHP requires consistent engagement with the portal. Users must log in to their secure account at least once every 90 days. As an alternative, changing the account password within the same 90-day window also resets the inactivity timer.
Accounts that show no activity for 12 consecutive months face automatic deactivation. Once deactivated, users cannot access enrollment tools, retrieve credentials, or manage account settings until TMHP restores access.
How to access and manage your account
Providers manage their accounts by visiting tmhp.com and selecting “My Account” from the main navigation menu. This section allows users to log in, update credentials, and manage account security settings.
If login credentials are forgotten, users should select “Cancel” on the login screen, then choose the “Forgot Password” option. The system guides users through identity verification and password recovery steps. Completing this process within the required timeframe helps prevent inactivity-related lockouts.
What happens when an account is deactivated?
When an account becomes inactive, users receive an application error message during login attempts or password recovery. At this point, automated recovery options no longer work.
How to restore access after deactivation
To reactivate a deactivated account, providers must contact the TMHP EDI Help Desk directly. TMHP processes reactivation requests after verbal verification. Reactivation typically takes up to five business days from the time of the request, during which portal access remains unavailable.
Why proactive management is critical
Regular account activity prevents interruptions in enrollment management, claims processing, and compliance tasks. Practices that monitor login schedules and credential updates reduce operational disruptions and maintain uninterrupted portal access.